Privacy Policy
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1. Introduction
Greer Family Medicine (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data, including when you opt to receive SMS/text messages. It applies to our website, communications, and services.
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2. Information We Collect
We may collect:
- Name, phone number, email, address
- Health-related info (as needed for services)
- Communication history (calls, texts, emails)
- Website usage data (via cookies or analytics)
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3. How We Collect Information
- Forms or registrations on our site
- Phone, email, or text interactions
- SMS opt-in via checkbox, keyword, or request
- Automatically through cookies and analytics tools
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4. How We Use Your Information
We use your information to:
- Provide and coordinate medical care
- Send automated appointment reminders by text
- Engage in two-way texting to answer questions or reschedule
- Send general office updates
- Improve services and meet legal obligations
Important: We do not use text messaging for protected health information (PHI).
Do not send PHI by text. To share personal/medical info, call the office to request a secure message link.
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5. SMS Consent, Frequency & Opt-Out
By giving your number and opting in, you agree to receive automated and manual texts from us. These may include:
- Appointment reminders
- Office updates
- Responses to your messages
Message frequency may vary.
Standard message/data rates may apply.
To unsubscribe, reply STOP anytime. You’ll get a confirmation and we’ll stop texting you within 24 hours.
Reply HELP for support.
We retain opt-in and opt-out records as required by law.
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6. Data Sharing
We do not sell your data.
We only share info with:
- Trusted service providers under privacy contracts
- Legal authorities if required by law
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7. Security & Storage
We use secure systems and limit access to protect your info.
We store data only as long as needed, then delete or anonymize it securely.
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8. Your Rights
Depending on your state or country, you may:
- Access or correct your info
- Request deletion or restriction
- Withdraw SMS consent
- File a privacy complaint
To exercise these rights, email office@GreerFamilyMedicine.com or call 864‑707‑3838.
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9. Children’s Privacy
We treat children under age 13 in accordance with HIPAA and COPPA.
We do not collect data directly from children online or via SMS.
All forms and communications must be submitted by a parent or guardian, who must provide verifiable consent.
We do not text children under 13. All messages are sent to the parent or guardian only.
If we discover information was submitted directly by a child under 13, we will delete it immediately.
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10. International Users
If you are outside the U.S., your data may be processed here.
By using our site, you agree to this.
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11. Policy Updates
We may change this policy.
The latest version will always appear here with the updated date.
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12. Contact
Greer Family Medicine
322 Memorial Drive, Suite 109
Greer, SC 29650
Phone: 864‑707‑3838
Email: office@GreerFamilyMedicine.com
Last Updated: July 24, 2025